This one is short and sweet. It’s hard to imagine having a salesperson on the payroll to do this, right?
McKinsey recently surveyed 3600 business decision-makers and found some interesting results. You can see their infographic below, but the most interesting point is the importance of chat. As sales moves to a more omnichannel approach, self-service websites become more important. The most important aspect of the self-service customer portal is chat. Rather than relegate chat... Read more →